There are often very simple reasons why a set surcharge does not appear in the export or is charged incorrectly. In this article, we will show you the most common reasons for this.

Case 1 - Surcharge does not appear in the export

  1. Have you downloaded the correct export? For example, the Excel or CSV export never shows surcharges.

  2. Was the time or absence on which the surcharge is calculated created after the payroll was created? You can recognize this by the red warning triangle next to the payroll.

  3. Is the wage type active? Check the status in the location settings under “Payroll”. You can reactivate inactive wage types by clicking on the gray button.

  4. Is the employee assigned to the wage type at all? Check the wage types in the location settings under “Payroll”. In the “Employees” tab, all employees who are assigned to this surcharge are displayed in each wage type.

  5. Did you create the payroll with the correct period? Maybe your payroll only includes 14 days of the month instead of 30, for example.

  6. Are there any restrictions and therefore the time or absence is not included in the defined surcharge?

  7. Are the days of the week and times defined correctly?

  8. If the surcharge only applies to specific working areas: Does the time tracking have the correct area stored? And did it already have it before the payroll was created?

  9. If the surcharge only applies to tags: Is this tag also assigned? And was it already before the payroll was created?

  10. If it applies to hourly wages: Is the hourly wage possibly 0? Check the hourly wage in the employee profile under the “Records” tab.

Special cases

  1. If the surcharge applies to public holidays: Is the holiday imported and was it created before creation?

  2. If there is Sunday and public holiday surcharges: Are the wage types mutually exclusive if there is a holiday on a Sunday?

Case 2 - The surcharge is shown incorrectly.

  1. Was the time or absence on which the surcharge is calculated possibly created after the payroll was generated? You can recognize this by the red warning triangle next to the payroll.

  2. Was the wage type set correctly, or was the wage type changed before the payroll was created?

  3. Is the % rate of the wage type set correctly?

  4. If the surcharge should show € at the end: Has the wage type been changed to “currency” instead of “hours”? Or possibly also fixed value?

  5. Are the weekdays and times correctly defined?

  6. Are the possible restrictions to working areas or tags correct?

  7. Is the unit set correctly? Check the calculation under “Result options”.

  8. Is the unit set correctly? Check the calculation under “Result options”.

  9. Did you create the payroll with the correct period? Maybe your payroll includes 2 instead of 1 month.

  10. If it is based on hourly wages: Is the hourly wage possibly 0? Check the hourly wage in the employee profile under the “Records” tab. If an individual hourly wage is stored in the wage type, is this correct?

Special cases

  1. If capping to X h or X € is active in the auto payroll rule and the wage does not fit: Is the normal wage active? If yes, please switch to payroll amount.

  2. If the surcharge does not take effect on holidays, but it should: Is the option “do not calculate on holidays” active?


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